RETURN & EXCHANGE PROCEDURE:
All items purchased from our website are eligible for unconditional (No questions asked) returns and exchanges which is valid for 10 days after the receipt of the items by the customer (Fedex receipt signature date).
Please note that the product to be returned/exhanged must be unworn and in original packaging.
You will be provided with the return address after you submit your exchange/refund request. Refunds and Exchanges are being processed once products arrive at our facility.
We do not charge any fee for exchanges if the there is no price balance between products you exchange. For refunds, we decrease the shipping cost and refund rest. There is additional $50 restocking fee for refunds of C.O.D. orders.
In case, If you order with credit card and return for refund, you will be refunded decreasing shipping cost of your order. If you order with C.O.D and return for refund, you will be refunded decreasing shipping cost of your order and $20 restocking fee.
We do not exchange or refund USED products.
Any kind of full refund is not acceptable in any wrong shipment.
If you are unhappy with your purchase for any reason, please immediately contact our Customer Service within and no later than 10 days. Alternatively, you can use our Return - Exchange Form for a quick and convenient processing of your return/exchange request (Opens in new window.)
Please note, that there are no fees due if the return is caused by a fault on our part (wrong order shipped, etc.).
(*) Please note that an exchange/return can be just requested once per order.
RULES ABOUT GOOD CONDITION:
Your purchase is shipped brand new. Items that you return to us must be in the same new condition as they were received. All returned items must be in their original state and deemed to be in unworn condition before the can be accepted for a total refund. The item must be returned in new and unused condition, in the manufacturer boxes and with all paper works (this includes warranties and authenticity cards) , parts and accessories (including dust bags) to insure full credit . NOTHING SHOULD BE TAPED TO THE BOX. The shoes or handbag box and any other items must be sent back inside a corrugated box (like the one it came in) to prevent any damage. Your return of merchandise will not be accepted if it is not sent back in the proper new condition. Returns not accepted will be disposed of or shipped back to you at your cost!
Worn shoes are not exchangeable or returnable. If you are going to try on the shoes with your dress we ask that you wear stockings or socks, and only wear them on carpet. If the soles are scuffed from trying the shoes on at a fitting we cannot take them back.
The shoes must be returned in the same condition as they were received. Save the box that the shoes were shipped in! This is the best packaging to use for returns.
Shoes that have been dyed are not returnable or exchangeable.
We are not responsible for what could happen to the returned items during shipment back: if we receive them damaged we cant accept the return