FREQUENTLY ASKED QUESTIONS

DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

YOU CAN SHOP AT Solesstation.com WITHOUT CREATING AN ACCOUNT.
HOWEVER, REGISTER WITH US AND YOU’LL BE ABLE TO ENJOY THE FOLLOWING BENEFITS:

•    TRACK YOUR ORDERS AND REVIEW PAST PURCHASES
•    ADD SOLD OUT ITEMS AND PRODUCTS YOU LOVE TO YOUR WISH LIST
•    PREVIEW OUR NEW COLLECTIONS
•    SAVE YOUR ADDRESS AND CARD DETAILS SO YOU CAN SHOP EVEN QUICKER NEXT TIME

WHAT ARE YOUR SHIPPING METHODS AND COSTS?

WE OFFER COMPLIMENTARY GROUND SHIPPING VIA FEDEX OR DHL EXPRESS ON ALL U.S. ORDERS.      
YOUR GROUND ORDER WILL BE DELIVERED WITHIN 7 TO 10 BUSINESS DAYS. ONCE WE HAVE SHIPPED YOUR ORDER, WE WILL SEND YOU AN EMAIL WITH SHIPPING DETAILS AND A TRACKING NUMBER. FOLLOW THE LINK IN THE EMAIL TO CHECK THE ESTIMATED ARRIVAL DATE OF YOUR ORDER.

YOU, OR AN AUTHORIZED PERSON MUST SIGN FOR YOUR ORDER UPON ARRIVAL. THIS ENSURES YOUR PURCHASES ARE SAFELY DELIVERED TO YOU. IF YOU ARE UNAVAILABLE WHEN YOUR PACKAGE ARRIVES, FEDEX OR DHL EXPRESS WILL LEAVE A RE-DELIVERY SLIP.        

WE CANNOT SHIP TO POST OFFICE BOXES, APO/FPO ADDRESSES, FREIGHT FORWARDERS, OR A HOTEL/MOTEL ADDRESSES. WE CANNOT SHIP TO ALL OTHER U.S. POSSESSIONS AND TERRITORIES SITUATED.

WHAT ARE YOUR RETURN AND EXCHANGE POLICIES?

RETURNS

YOU MAY RETURN ANY NON-FINAL-SALE PRODUCT ORDERED ON THE ABOVETHECLOTHES.COM WEBSITE FOR REFUND WITHIN FOURTEEN (14) CALENDAR DAYS FROM THE DELIVERY DATE. RETURNED PRODUCTS MUST BE IN THEIR ORIGINAL CONDITION, UNUSED, UNWASHED, UNALTERED, AND IN THE SAME CONDITION IN WHICH IT WAS RECEIVED WITH ALL TAGS ATTACHED, AND IN THE ORIGINAL PACKAGING (INCLUDING, IF POSSIBLE, THE ORIGINAL DELIVERY BOX). THE ORIGINAL INVOICE MUST BE PROVIDED WITH ANY RETURN.

UNDERWEAR IS FINAL SALE. WE DO NOT OFFER RETURNS, EXCHANGES, OR STORE CREDIT ON PURCHASED UNDERWEAR ITEMS.

SALE MERCHANDISE IS FINAL SALE. WE DO NOT OFFER RETURNS, EXCHANGES, OR STORE CREDIT ON PURCHASED SALE ITEMS.

TO RETURN A PRODUCT, CONTACT CUSTOMER SERVICE AT [email protected]  FOR MORE INFORMATION ON RETURNS PLEASE SEE TERMS AND CONDITIONS.

REPAIRS

REGRETFULLY, ABOVE THE CLOTHES STORES ARE UNABLE TO REPAIR OR REPLACE ITEMS NOT PURCHASED WITHIN ONE OF OUR GLOBALLY OPERATED OUR STORES. THIS INCLUDES ITEMS PURCHASED AT OTHER THIRD PARTY STORES, ONLINE RETAILERS, AND AT OUR OUTLETS.  IF AN ITEM HAS BEEN PURCHASED THROUGH ABOVETHECLOTHES.COM, PLEASE CONTACT [email protected]

 FOR REVIEW. 

HOW DO I REQUEST FRAGRANCE SAMPLES?

FRAGRANCE SAMPLES ARE AVAILABLE IN STORES, BUT QUANTITIES AND AVAILABILITY MAY BE LIMITED.

FRAGRANCE SAMPLES ARE NOT AVAILABLE ONLINE.

HOW DO I CHANGE MY EMAIL ADDRESS FOR MY LOGIN?

SIGN IN TO YOUR ONLINE ACCOUNT USING YOUR CURRENT EMAIL ADDRESS AND PASSWORD. ONCE YOU HAVE SUCCESSFULLY SIGNED INTO YOUR ACCOUNT, YOU MAY CHANGE THE EMAIL ADDRESS BY CLICKING ON “EDIT YOUR ACCOUNT INFORMATION”.

HOW DO I CANCEL MY ORDER?

IF YOU WISH TO CANCEL YOUR ORDER, PLEASE EMAIL US AT [email protected] AS SOON AS POSSIBLE. WE WILL MAKE EVERY EFFORT TO ACCOMMODATE YOUR REQUEST BUT IN SOME CASES WE WILL BE UNABLE TO CANCEL ORDERS, SUCH AS ORDERS THAT HAVE ALREADY SHIPPED.

HOW DO I REGISTER OR SIGN IN?

PLEASE CLICK LOGIN/REGISTER FROM THE HOMEPAGE.

WHAT IF I CAN'T REMEMBER MY PASSWORD?

PLEASE CLICK LOGIN FROM THE HOMEPAGE AND CLICK “FORGOT PASSWORD?”.

HOW DO I UNSUBSCRIBE FROM NEWSLETTER UPDATES?

CLICK UNSUBSCRIBE AT THE BOTTOM OF AN EMAIL COMMUNICATION.

WHAT FORMS OF PAYMENT ARE ACCEPTED ONLINE?

MASTERCARD, VISA, STRIPE AND PAYPAL.

HOW CAN I CHECK THE STATUS OF MY ORDER?

IF YOU HAVE REGISTERED, YOU CAN FOLLOW THE PROGRESS OF YOUR DELIVERY BY SIGNING INTO YOUR ACCOUNT AND SELECTING MY ACCOUNT FOLLOWED BY ORDER STATUS.

DO I HAVE TO SIGN FOR MY PACKAGE UPON ARRIVAL?

YES. YOU, OR AN AUTHORIZED PERSON, MUST SIGN FOR YOUR ORDER UPON ARRIVAL. THIS ENSURES YOUR PURCHASES ARE SAFELY DELIVERED TO YOU. IF YOU ARE UNAVAILABLE WHEN YOUR PACKAGE ARRIVES, FEDEX WILL LEAVE A RE-DELIVERY SLIP.

WHEN I PUT SOMETHING IN MY SHOPPING CART, DOES IT MEAN THE ITEMS ARE AVAILABLE?

ITEM AVAILABILITY IS CHECKED WHEN YOU COMPLETE THE PURCHASE AND YOUR ORDER IS PROCESSED. PLACING AN ITEM IN YOUR SHOPPING CART DOES NOT ENSURE ITS AVAILABILITY WHEN YOU ARE READY TO MAKE YOUR PURCHASE, AND ALL ORDERS ARE SUBJECT TO PRODUCT AVAILABILITY.

IS GIFT PACKAGING AVAILABLE?

YES, ITEMS MAY BE GIFT PACKAGED IN OUR SIGNATURE OUR GREY GIFT BOX TIED WITH  LOGO-PRINTED RIBBON AND EMBELLISHED WITH A PERSONALIZED GIFT LABEL. GIFT PACKAGING IS $8.

HOW DO I AUTHENTICATE A OUR PRODUCT?

ALL ITEMS PURCHASED FROM A ABOVE THE CLOTHES BOUTIQUE OR AT SOLESSTATION.COM ARE GUARANTEED AUTHENTIC. MERCHANDISE PURCHASED FROM OTHER WEBSITES OR UNAUTHORIZED DEALERS CANNOT BE VERIFIED. PLEASE CONTACT CUSTOMER SERVICE FOR SPECIFIC INFORMATION.

HOW DO I FIND MY CORRECT SIZE?

THERE ARE SIZE GUIDES AVAILABLE ON PRODUCT PAGES.

HOW IS MY PERSONAL INFORMATION SAFEGUARDED?

WHEN YOU PLACE AN ORDER OR ACCESS YOUR ACCOUNT INFORMATION, WE USE A SECURE SOCKET LAYER (SSL) ENCRYPTION THAT ENCRYPTS YOUR INFORMATION BEFORE IT IS SENT TO US TO PROTECT IT FROM UNAUTHORIZED USE. IN ADDITION, WE WILL TAKE REASONABLE STEPS TO ENSURE THAT THIRD PARTY BUSINESS PARTNERS’ TO WHOM WE TRANSFER ANY DATA WILL PROVIDE SUFFICIENT PROTECTION OF THAT PERSONAL INFORMATION.

WHAT PERSONAL INFORMATION IS COLLECTED?

IN ORDER TO USE CERTAIN FEATURES OF THE SITE, WE MAY COLLECT OR YOU MAY BE ASKED TO PROVIDE YOUR EMAIL ADDRESS, NAME, MAILING ADDRESS, TELEPHONE NUMBER, BILLING INFORMATION, GENDER, BIRTH-DATE, MESSAGE AND GIFT RECIPIENTS’ NAMES, ADDRESSES, TELEPHONE NUMBERS AND EMAIL ADDRESSES. MORE INFORMATION, INCLUDING HOW THIS INFORMATION MAY BE USED, PLEASE SEE OUR PRIVACY POLICY.

IS SALES TAX APPLIED TO MY ORDER?

WE CHARGES STATE, LOCAL AND COUNTY TAXES FOR ONLINE TRANSACTIONS BASED ON SHIPPING ADDRESS AND AS REQUIRED BY APPLICABLE LAWS. PLEASE NOTE THAT YOUR ON-SCREEN TRANSACTION TOTAL REFLECTS ESTIMATED TAX. THE ACTUAL SALES TAX WILL BE CALCULATED WHEN YOUR ORDER IS SHIPPED AND MAY VARY FROM THE ESTIMATED TAX. APPLICABLE STATE TAXES WILL BE APPLIED TO ORDERS SHIPPED TO NEW YORK, NEW JERSEY, CALIFORNIA, TEXAS, ILLINOIS AND NEVADA.

CONTACT US

CUSTOMER SERVICE IS AVAILABLE 8AM – 11PM EST, 7 DAYS A WEEK.

EMAIL US AT [email protected]